Frequently Asked Questions
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please reach out to support through firstname.lastname@example.org
Where do you ship?
We currently ship to all across the United States
For shipping outside of the US, please reach out to our support through email@example.com
How long does it take to ship my order?
Once you've placed your order, it usually takes 1 to 2 workdays to process it for delivery.
At IrieCool our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
We ship our products from several warehouses located across the globe. This allows us to offer wholesale prices and high quality products at the time of your order. Because we ship from multiple warehouses, please allow between 8-15 days for your order to arrive. If more than 20 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
Once your order is shipped we will send you another email with the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order using the chat on the website.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal and Apple Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD.
If your credit or debit card use another currency, then you will be charged in USD. Your bank will apply the corresponding conversation rate of the currency you choose
3. Other questions
If you have any other questions please reach out to our support through email@example.com and our dedicated team will make sure to answer them.